Help & FAQs

Frequently Asked Questions

How do I know what size to order?

We stock a wide range of brands including Rieker, Lunar, Waldläufer, IMAC, and Caprice. Sizing can vary between brands, so please check our size guide for conversion charts. If you're unsure, feel free to contact us — we're happy to help you find the right fit.

What is your returns policy?

We accept returns within 30 days of purchase, provided the shoes are unworn and in their original packaging with all tags attached. See our full returns & refunds policy for details.

Do you offer wide fitting shoes?

Yes! We stock a wide range of width-fitted shoes including extra wide (EE+) options. Look for the 'wide fit' tag on product pages, or get in touch and we'll help you find the right fit.

Can I collect my order from the shop?

Absolutely — select 'Click & Collect' at checkout and your order will be ready for collection from our Troon shop within 2-4 hours. See our shipping page for full details.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. You can also pay in-store with cash.

Are the shoes in stock?

We update our inventory in real-time, so if a size is shown as available, it's in stock at our Troon shop. If a size shows as 'Sold out', please contact us — we may be able to order it for you.

Can you order shoes that aren't on the website?

Yes! As an independent shoe shop, we have access to the full catalogues from all our brands. If you're looking for a specific style, size, or colour, just get in touch and we'll do our best to source it for you.

How do I care for my shoes?

Each product page includes care instructions specific to the material. As a general rule, use a soft brush or damp cloth for routine cleaning, and protect suede and nubuck with a suitable protector spray. Avoid machine washing.